Privacy Policy
At The Thought Garden Psychological Assessment, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
Please read our Privacy Policy below carefully.
This website is owned and operated by The Thought Garden Psychological Assessment who will be referred to as “we”, “our” and “us” in this Privacy Policy. By continuing to use this site, you agree to our Privacy Policy as set out below. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the website.
Please note that the information in this Privacy Policy may be modified or changed from time to time, and that this privacy policy exists in addition to any other terms and conditions applicable to this website (as outlined on our Terms and Conditions page). We will either notify you on this website, or directly, if the Privacy Policy changes. This Privacy Policy should be reviewed regularly so that you are updated on any changes. Any feedback on this Privacy Policy is welcomed and can be sent to thethoughtgarden.com.au
Collection
To provide our services to you, we may collect Personal Information, such as your contact details, including your name, email address and contact phone number; your payment and billing information, which we use to bill you for the Services and to process your payments, including credit card details. We may also collect details of conversations we have had with you or any other information relevant to us.
We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.
We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. It is intended that our Privacy Policy will manage your personal information in a way that is consistent with applicable privacy laws in Australia.
Use and Disclosure of Information
Personal information that visitors submit to our site is used only for the primary purpose for which it is submitted or for any other purpose related to the primary purpose. Examples of primary purposes include to assist us to provide our services to you, to provide information to our clients, or less commonly, for marketing purposes. If your data is to be used in any other way not associated with the primary purpose, we will disclose these other uses to you in this Privacy Policy or at the time the personal information is obtained.
The personal information is obtained in various ways, including in consultations, by telephone and email, via this website (thethoughtgarden.com.au), social media channels, from third parties, and sometimes from publicly available sources. Please note that we do not guarantee website links or policies of authorised third parties.
Please also note that copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and back-up purposes only. If you wish to stop receiving mailing/marketing information from us, you can unsubscribe at any time by contacting us in writing or using any unsubscribe links in our communications.
If an individual does not wish for their personal information to be collected in any of the ways anticipated in this privacy policy, The Thought Garden Psychological Assessment may not be in a position to provide psychological services to that individual.
Outside of the conditions listed above, personal information may be disclosed where we are required to comply with a legal requirement, such as a law, regulation, court order, subpoena or warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Information to protect the rights, property or safety of thethoughtgarden.com.au, our customers, or third parties.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.
Security
Whilst no data transmission over the internet can be guaranteed to be totally secure, The Thought Garden Psychological Assessment strives to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures considering current technologies. We aim to take necessary steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your personal information, we will also make our best efforts to ensure its security on our systems.
Please also note that any employees of The Thought Garden Psychological Assessment or contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Cookies, web beacons and analytics
When you interact with our Site, we strive to make your experience easy and meaningful. We, or our third-party service providers, may use cookies, web beacons (clear GIFs, web bugs) and similar technologies to track site visitor activity and collect site data. Examples of information that we may collect include technical information such as your computer’s IP address and your browser type, and information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site. If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.
Consent to International Transfer and Storage
We may transfer your Personal Information to organisations in other countries. Recipients may include information technology providers such as cloud storage and data processing. We only transfer information where we reasonably believe that the recipient is legally or contractually bound to principles that are substantially similar to the Australian Privacy Principles.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
Links to other sites
This website may contain links to other websites. These links are intended for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website thethoughtgarden.com.au.
Consent
By using our website, or purchasing a product or service, you are agreeing to the terms of this Privacy Policy.
We reserve the right to modify our Privacy Policy as our business needs require. We will notify you of such changes (whether by direct communication or by posting a notice on our website), after which, your continued use of our products, services or website or your continued dealings with us shall be deemed to be your agreement to the modified terms.
If you do not agree to our continued use of your personal information due to the changes in our Privacy Policy, please contact us at hello@thethoughtgarden.com.au
Complaints and Enquiries
If you have any questions or complaints regarding privacy, or if at any time you believe we may have wrongfully disclosed your Personal Information or breached our privacy policy, please contact us on 0422 351 664 or lodge your complaint in writing to: hello@thethoughtgarden.com.au
If you are not satisfied with our response you are entitled to contact the Office of the Australian Information Commissioner, by phoning 1300 363 992 or writing to the Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 1042.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; https://www.oaic.gov.au.
Last updated: 28/07/2025